How to Report Sbi Atm Transaction Failed but Amount Debited

We use credit or debit cards very often for shopping, paying bills, and withdrawing cash from the ATM. ATM card is one of the easiest ways to withdraw cash anytime you want. You don’t need to visit the bank each time to withdraw the cash. Some ATMs even provide a deposit facility as well. There are a lot of benefits of ATMs, but there is some downside too. 

Sometimes cash doesn’t come out from the machine, showing that the amount was debited successfully. Many users get scared in this situation, but to overcome these problems, all banks allow you to report the failed ATM transaction, and after inspection, banks return your money to your account. So if your money gets stuck in the SBI ATM, then here are the ways to report failed SBI ATM transactions to get your money back. 

Ways To Report Failed SBI ATM Transaction

Currently, there are three ways to report failed SBI ATM Transactions

Sbi Atm Transaction Failed But Amount Debited
Sbi Atm Transaction Failed But Amount Debited

Report Failed SBI ATM Transaction Through Customer Care

This is by far the easiest way to report your failed SBI ATM transaction. Almost every bank provides customer care numbers to its user. So if your money gets stuck in the ATM and you got money debited SMS, then call on the SBI customer care and tell them the whole scenario. After hearing from you, they will register your complaint and provide a tracking number for your issues. If your case is valid, you will get a refund in your account within seven business days. 

SBI Customer Care Number: 1800 425 3800

Report Failed SBI ATM Transaction By Visiting The Branch

Another way to report a failed ATM transaction is by visiting the branch. Visit your nearest State Bank Of India branch and tell your issues to the SBI employee. The SBI officials will forward your complaint to the technical support, and they will inspect your issues; once your case is verified, you will receive your money back. 

Report Failed SBI ATM Transaction Through Online Portal

SBI has a dedicated CMS portal for sbi transaction failed complaints. Follow the below steps to complain about your issue with the SBI. 

  1. First of all visit the official SBI CMS Portal.

2. Now, a form will appear, and you need to fill the form with the required details. 

3. Select customer type, Account Number, and in the Complaint Name section, type the issue you face. 

4. Now, enter your Branch Code, Registered Mobile Number, and Email. 

5. In the category of complaint, select ATM Related.

6. In the Products & Services related option, again selected ATM Related.

7. After that, like the Complaint section, Select the issue. For example, if your money gets debited but cash is not dispensed, then select the first option.

8. After choosing the three options, you need to enter your Debit Card Number, Txn Amount, Txn Id/ UTR No, Transaction Date. In The Dispensed amount, enter 0 if you didn’t receive any amount. Now enter the ATM Id/Terminal ID and write the details of your complaint in 500 characters.

Note: You can find the Terminal ID/ATM ID on all of your transaction and settlement receipts.

9. Finally, enter the captcha and click on submit button. After submitting the form successfully, you will receive a mail on your registered email ID and SMS on your mobile number for the same.

10. A complaint number will also be initiated to track the status of your complaint. Within 48 hours, the bank will call you about the issue, and if your case is genuine, you will receive a refund back in your account.

Frequently Asked Questions

How do I complain about the failed transactions in SBI?

By following the above ways, you can complain about the failed transactions in the State Bank Of India. Bank will resolve your query within seven working days. 

What to do if the ATM transaction failed but the amount debited?

In this case, do not worry or be scared. It is an ATM fault, not yours. If it happened to you, then simply contact the ATM card and tell them the issue. If the ATM guy is not available, call SBI customer care, visit the branch, or make an online complaint through the SBI CMS portal. 

How can I refund my failed Transaction in SBI?

You cannot refund your failed Transaction by yourself. It would be best if you complained to the SBI bank for the same and they will look into your matter and resolve it as soon as possible. 

4. Why does my ATM say Transaction Cancelled?

Usually, you will receive a Transaction Cancelled error due to a Wrong PIN or insufficient Funds. However, in some cases, ATMs can show this error due to a technical glitch or error. 

Final Verdict

By following the above methods, you can resolve your issues and get your money back in your account. It would help if you complained by any method, and the bank usually takes seven days to inspect and resolve your issues. However, in some cases, banks can take more than seven days, depending on your issue. In case if you receive you just received your ATM card, you can check here How Can I Generate SBI Atm Pin By SMS

16 thoughts on “How to Report Sbi Atm Transaction Failed but Amount Debited”

  1. On 1October,2022, I withdrew 1500rupees through my SBI ATM.After it , again I tried to withdraw 2000rupees, then it showed debited but cash not received from the ATM machine. So I request you to refund my 2000rupees as soon as possible.

  2. Respected sir/madam ,
    Myself jigisha Bhagwat , i wanted to complain about the atm issues and how my money has been withdrawn from my bank account and how i did not received it from the atm machine . 5 days back i withdrawed 2000 rupees which is actually withdrawn from my account but i didn’t received a single amount from that machine . The watchman over there adviced me that if I’ve not got the money and there bus some issues in machine then within 2 hour’s my I’ll get back my money in my account . Its been 5 days now , i don’t know what’s the issue . So i had to write an email to the bank . Hope you will look further in my problem and take an action ! I really hope that will get my money back .

  3. I went to draw the money from atm.( Bikash Bhawan E- Corner 2 kolkata) i inserted card but cash not came on that time but at May 31, 2022, 12:31 p.m i got msg and e mail that moneu (Rs-9900.00) got debited from my account.

  4. I went to draw the money from atm..i inserted card but cash not came on that time but at night i got msg that moneu got debited from my account.

  5. I went to draw the money from atm..i inserted card but cash not came on that time but at night i got msg that moneu got debited from my account.

  6. Sir, I, Dhondi Khobbani Ramesh, an account holder of SBI, Nirmal Branch, bearing Savings Bank Account No. 52156501571, withdrawn a sum of Rs. 10,000/- (Rupees Ten Thousand Only) from Gayatri Bank at Nirmal on 08-10-[year] but money has not come out. I already lodged the complaint twice, but in vain. please help with this issue.


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